I have worked on hundreds of hosts over the years, for various clients, and also rented large and small servers and various kinds of shared and co-located hosting accounts from over 16 companies large and small personally. I don’t know hosts as well as the best server admins, but I DO know them from a point of view they don’t have, which is that of the user and site owner, the people who pay for the hosting.
And I have been hosting accounts for other users and webmasters on my servers for 6 years now. (I have rented and supplied servers for clients and projects since 2000.) This happened naturally and accidentally at first, someone I knew from this or that project would say, “Hey, can I put my site on your server?”, and I would shrug and say “Sure, why not?”. In the process I learned a great deal more about how people use hosts, what problems they have with their hosting, and how to help them use the host with confidence.
At the same time, I was also realizing what a terrible deal people, especially small users with the more inexpoensive shared hosting, were getting from the big name hosting companies. The host servers themselves were slow, older technology, and always grossly overloaded. The people were charged ridiculous prices for every little extra thing. The controls and powers that i took for granted were not available to them, and of those that were, they were often slow, hard to use, and prone to errors. And almost always the instructions and user guides were ridiculously bad.
The “24 hour support” was brought up again and again by clients as a terrible problem and dissapointment. Yes, you got an answer in a few hours, but, clients said, it would be to them a cryptic and insulting answer. “Did you chmod 755? chmodd 755” – one client showed me a support note with this one line in it, and said, “What the hell does this mean?”. Then showed me a series of support messages, a history of miscommunication and escalating annoyance ending in anger on both sides. “Chmod is a command used to allow or prevent things inside the server”, I explained, “Here, let me show you.”. And I gave him a little demonstration of it, and fixed his problem. “Why didn’t this guy”, he said, waving the sheet with the support message (Yes, he’d printed it out. A good guy, but, like many many people, and as he would tell me over and over, he “Just didn’t get this computer stuf!”).
What many people don’t know, is that server techs are a specialized breed. The majority just do not think or talk like regular people, and often they never really did, because, well, they are either the type of geek that other geeks call nerds, or they are just saving up money to move to some civilized country like India or Georgia (The Russian Georgia, not the Southern Georgia ). And they tend to be a bit aspie, arrogant, touchy, cranky, and besides, they are usually not paid all that well. They are sitting in some cheap room, watching a few computer screens, nowhere near the actual servers. The servers are in some airconditioned vault in a big city and one of the main fibers that carry data, and they are in Azerbaijan, Jakarta, Brasov, Mexico City, or worse, Tupelo. They only have a few powers, actually, they are low man on the totem pole in the server companies. they get yelled at all day and all night, from all sides. And after a month of this, when the specialized language of server teching has fully infected their minds, they just don’t really speak English anymore, if they ever did. They answer earnest entreaties for help with one line answers because they don’t understand why you don’t understand something as basic as php.ini, or the difference between drop table and clear table, or why the htaccess file won’t let itself be edited.
I have learned the fine art of talking to server techs. It’s a mix of saying nice soothing things and acting unthreatening, like “Oh hey, I hate to bother you, but can you help me do such-and-such”, and then following that up with a few of the critical words and codes that server techs instantly recognize.
LiteSpeed Web Server
LiteSpeed web server is up to 9 times faster than Apache web server. It increases performance of PHP by 50% and SSL by 3 times.
Pure Solid-State Drive Storage
Our servers are powered by solid-state drives (SSD) which are up to 100 times faster than regular hard disk drives to ensure maximum performance and reliability.
CloudLinux Operating System
Other operating systems will allow an entire server full of customers to go down while CloudLinux stays stable by isolating the impact to the offending tenant.
Multiple PHP Versions
Our servers are packaged with multiple versions of PHP. Select between PHP 5.3, 5.4 and 5.5 from your control panel.
cPanel Control Panel
cPanel is the most popular control panel with a user friendly point-and-click interface that allows you to customize your hosting experience to fit your needs.
Free cPanel Migration
Moving from a cPanel host? I will migrate your data and ensure zero downtime throughout the entire process.